update for newbie-1.2.0.xml please find:

For IRC related problems, it's important to know if it's a DALnet related question or not. We do not help with problems on other networks (getting banned, identd problems, server downtime, etc.). For DALnet related questions it's a good idea to visit #DALnetHelp, #IRCHelp or #Help. If you need help in another language, you can visit the following: #DALnetAide (French), #DALnetHilfe (German), #DALnetAyuda (Portuguese and Spanish), #DALnetYardim (Turkish).

Replace this by:

For IRC related problems, it's important to know if it's a DALnet related question or not. We do not help with problems on other networks (getting banned, identd problems, server downtime, etc.). For DALnet related questions it's a good idea to visit #Help.

Directly under this section add:
DALnet's Official Helpers

An "official helper" is appointed to represent DALnet's IRC community in #Help and other officially designated chatting channels such as #DragonRealm. They are responsible for providing assistance to users with regards to DALnet IRC services commands amongst other subjects. .

Those users designated as "official helpers" are not IRC Operators. They are, in fact, regular DALnet users who volunteer their free time to assist users requiring help, with more resources provided by DALnet staff relating to network services. To find an IRC Operator, please click the following link: http://docs.dal.net/docs/operinfo.html.

Where to find a Helper

All users who volunteer their time to help other users in the official and non-official network help channels are classed as "helpers" with a special status being given to the active staff in #Help. This status is only granted to suitable candidates by the Help Committee and DALnet's Central Administration.

All official DALnet helpers are able to provide readily available assistance to users utilising services' tools. Here is an example of the /whois output for the official helpers

MissPeanut is janice@peanutty.yummy.com * Peanut Butter is the best! MissPeanut on @#help +#dragonrealm MissPeanut using koala.vc.au.dal.net Micron21, Australia MissPeanut has identified for this nick MissPeanut is an official DALnet Helper. MissPeanut is using a secure connection (SSL) MissPeanut End of /WHOIS list.

As can be seen above, this user's /whois includes the flag "MissPeanut is an official DALnet Helper" which denotes network helper status.

Note: You can find other official helpers by issuing the command: /motd teams.*

Thanks :)